When you think about having to read the quality manual or some new quality initiative or the latest Gantt chart for quality issues, the yawns may start! But the good news is that quality isn't just about manuals, inspections, and paperwork. Quality is a key part of a business and not only what brings customers, but keeps customers as well. Quality can also help with continuous improvement and efficiency in all aspects of a business. How - you ask? Let´s break some stigmas on "What Quality Isn't". Here´s our take.
To us, quality isn't just a department, it is a way of doing business. Practicing common quality concepts actually helps shape the way a company can do business and molds its processes. So, more often than not it isn't just the quality departments responsibility. It's a common myth that only the quality department should worry about the quality of products or services when in reality it takes everyone from every department to ensure high-level quality throughout the entire process. This helps prevent unnecessary headaches, delays, and cost related to faulty products going out the door or all over low quality. Moreover, quality doesn't only have an internal impact. It sets a company apart from the competition and it shows customers commitment to provide them the best product and service. Customers in the biopharm industry set high expectations and quality helps not just meet them, but exceed them. They also recognize great quality when they see it and tend to be loyal to suppliers whose quality systems are not only robust but easy to work with!
What is your view on quality? Let us know in the comments!
To learn more about our approaches to quality and other topics visit us at artesynbiosolutions.com
By Kelly Jakinovich
To us, quality isn't just a department, it is a way of doing business. Practicing common quality concepts actually helps shape the way a company can do business and molds its processes. So, more often than not it isn't just the quality departments responsibility. It's a common myth that only the quality department should worry about the quality of products or services when in reality it takes everyone from every department to ensure high-level quality throughout the entire process. This helps prevent unnecessary headaches, delays, and cost related to faulty products going out the door or all over low quality. Moreover, quality doesn't only have an internal impact. It sets a company apart from the competition and it shows customers commitment to provide them the best product and service. Customers in the biopharm industry set high expectations and quality helps not just meet them, but exceed them. They also recognize great quality when they see it and tend to be loyal to suppliers whose quality systems are not only robust but easy to work with!
What is your view on quality? Let us know in the comments!
To learn more about our approaches to quality and other topics visit us at artesynbiosolutions.com
By Kelly Jakinovich